24/7 Complex Care

Build skills and capacity for independence.

Claro supports the delivery of 24/7 complex care services and support to clients who need it. We understand the unique requirements of those with chronic and complex care needs and provide comprehensive, compassionate and round-the-clock support.

Our Approach

Our team of Clinical Practice and Care Managers help guide and support the care provided by Claro’s experienced disability support workers, conducting care plan reviews and responding to changes in condition as required. This ongoing clinical input, oversight and support enables our care team to provide high quality services for our clients, and ensure care services are tailored to each individual.

Available Where You Are

Complex Care supports are available in your home or within supported accommodation. Claro is the supported independent living (SIL) provider for specialist disability accommodation (SDA) providers around the country. Learn more.

Registered Provider

Claro is a registered NDIS provider, and also supports individuals receiving funding from iCare, TAC, LSA and more.

Our specialisation supports a range of care needs including enteral feeding, bowel care, acquired brain injuries, multiple sclerosis, muscular dystrophy, cerebral palsy, spinal cord injuries as well of those with autism, mental ill-health and non-verbal communication.

How we ensure quality care delivery

Clinical Governance at Every Level

Our registered nurses provide direct clinical oversight, developing individualized support plans and training content for support workers to ensure complex medical needs are met safely and consistently.

Specialist Training for Every Worker

Every Claro support worker receives training tailored to NDIS Practice Standards, with practical assessments and annual competency checks ensuring they're equipped to handle complex support requirements.

Seamless Coordination

We work with all major Australian funders including NDIS, TAC, WorkCover, iCare, and LSA, managing funding coordination and compliance requirements so you can focus on client outcomes.

Real-Time Communication

Direct access to our clinical team and service coordinators ensures immediate response to changing client needs and efficient communication with your multidisciplinary teams.

Why you can trust us

Three Decades of Expertise

With 30 years in complex support and national coverage across Australia, we have the experience and infrastructure to handle even the most challenging cases with confidence.

Proven Outcomes

Our specialized approach has helped thousands of clients achieve greater independence while maintaining the highest safety standards. We regularly exceed quality benchmarks and client satisfaction metrics.

NDIS Practice Standards Compliance

Full accreditation and compliance with NDIS Practice Standards, ensuring all services meet regulatory requirements while delivering exceptional care outcomes.

Award-Winning Care

Recently recognised as the Most Outstanding Disability Support Provider in Australia, demonstrating our commitment to excellence in specialized disability support services.

Start the conversation about your complex client needs

Our team is ready to discuss how we can support your clients' transition to community-based care. With immediate availability in most regions and flexible service arrangements, we make complex coordination straightforward and reliable.

Talk to Us Today

Latest News

8 May 2026

Living Well With a Degenerative Condition: A Balancing Act of Support and Choice

Coordination, clinical oversight and client choice combine to maintain quality of life amid progressive conditions Living with a degenerative condition…

8 May 2026

Plan Reviews Don’t Have to Be Stressful. Here’s How to Prepare

In Summary Start preparing early: Gather reports, notes and examples of how your supports are working well before your review…

8 May 2026

Complex Disability Support in Australia: What It Is, Who Provides It, and How Claro Approaches It

In summary Complex disability support involves coordinated, high-intensity supports delivered by a multidisciplinary team for people with multiple and interacting…

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