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Transition Supports
If you’re looking for a new support provider, we can make the process of transitioning to Claro easy.
We recognise that every individual is different, so our approach is flexible to ensure we gather the right information about your needs. We partner with you, your support network and healthcare providers, ensuring we understand and support your needs, goals and preferences. As part of our onboarding process we will make sure you have access to the right support every step of the way.
Transitioning your support to Claro
A simple step-by-step process designed around you
01
Get to know us
If you're interested in receiving supports from Claro, you'll be connected with a Customer Experience Manager who will answer your questions and guide you through the transition process.
Talk to our Customer Experience Manager
02
Apply
Complete your application, which may include:
- Our referral form
- Your funding approval
- Consent form
We may ask for other documentation including reports from your medical and allied health providers.
Email your application to intake@claro.com.au
03
We learn about you
We get to know you by learning about your:
- History
- Experience
- Personality
- Medical background
This ensures we can provide you with the personalised care you deserve!
Meet with our team so we can get to know you
04
Planning your care
We meet face-to-face with you to plan the care and the resources needed to meet your needs. If we don't have available support workers, or support workers with the right experience, we will commence recruitment.
Participate in developing your care plan
05
Meet your support team
Meet the team that will support you:
- Your Support Worker(s)
- Your Services Manager
- Your local Clinical Manager (optional)
Get to know your support team!
06
Induction & training
Your care team will receive training, so that the supports they provide you is in line with your goals, needs and preferences.
If required, we'll work with your allied health team to access person-centred training for complex conditions.
Your care team will receive person-centred training
07
Supports commence
With your care team in place, your supports will commence. We'll check in with you regularly within the first three months of service to ensure we're meeting your needs.
Receive your supports
08
Ongoing support
If your needs change, we'll be here to support you. Your Services Manager is always available to ensure your care continues to meet your evolving needs.
If you ever need us, get in touch with your Services Manager
How we ensure quality care delivery
01
Clinical Governance at Every Level
Our registered nurses provide direct clinical oversight, developing individualized support plans and training content for support workers to ensure complex medical needs are met safely and consistently.
02
Specialist Training for Every Worker
Every Claro support worker receives training tailored to NDIS Practice Standards, with practical assessments and annual competency checks ensuring they're equipped to handle complex support requirements.
03
Seamless Coordination
We work with all major Australian funders including NDIS, TAC, WorkCover, iCare, and LSA, managing funding coordination and compliance requirements so you can focus on client outcomes.
04
Real-Time Communication
Direct access to our clinical team and service coordinators ensures immediate response to changing client needs and efficient communication with your multidisciplinary teams.
Why you can trust us
Three Decades of Expertise
With 30 years in complex support and national coverage across Australia, we have the experience and infrastructure to handle even the most challenging cases with confidence.
Proven Outcomes
Our specialized approach has helped thousands of clients achieve greater independence while maintaining the highest safety standards. We regularly exceed quality benchmarks and client satisfaction metrics.
NDIS Practice Standards Compliance
Full accreditation and compliance with NDIS Practice Standards, ensuring all services meet regulatory requirements while delivering exceptional care outcomes.
Award-Winning Care
Recently recognised as the Most Outstanding Disability Support Provider in Australia, demonstrating our commitment to excellence in specialized disability support services.
Start the conversation about your complex client needs
Our team is ready to discuss how we can support your clients' transition to community-based care. With immediate availability in most regions and flexible service arrangements, we make complex coordination straightforward and reliable.
Talk to Us Today
Frequently Asked Questions
It is critical you are happy and comfortable with your support provider, and it is entirely your choice who delivers your support. If you are not happy with the support you are receiving you can speak to your support network bout changing providers – your support coordinator is a good place to start. If you do not feel you have anyone to speak to or advocate for you, we encourage you to contact the NDIS directly for escalated support via 1800 800 110. If you are interested in changing providers to Claro please get in touch to discuss your situation, we can support you throughout the process.
There are a number of steps required to change providers, from reviewing service agreements with your current provider, finding a new provider, giving notice to your current provider, informing your support coordinator or local area coordinator and updating the NDIS portal. If you need support to initiate this process, you can give Claro a call and we can support you along the way.
One of the most important things to look for when selecting a provider is indications of their quality, like NDIS registration. NDIS registered providers have been assessed by the NDIS Quality and Safeguards Commission and are approved to delivery supports to NDIS participants. Registered organisations meet strict quality, operational and safety standards, including undergoing rigorous audits, and agree to abide by the NDIS Code of Conduct. Claro is a registered provider and we thoroughly screen our workers to ensure they abide by the standards set by NDIS registration.
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