Claro offers specialised training for Senior Support Workers

Our Senior Support Workers have been hand-selected to participate in a custom training program which focuses on frontline practice leadership and empowers them to support staff to develop their skills and improve how they deliver direct supports. 

Claro’s Senior Support Workers have shown themselves to be client-focused, reliable and punctual, while demonstrating initiative and ability to role model best practice to other team members. The hold formal qualifications, usually a Certificate IV or Advanced Diploma in a relevant field, and have multiple years’ experience providing complex disability supports. They generally split their time between providing direct care, and management tasks including supervision, shift planning, ensuring policies and procedures are followed and documentation. 

The Senior Support Worker training comprises two days theoretical training and development. Day 1 focuses on frontline practice leadership across the areas of task allocation, feedback and coaching, quality of life, supervision, and facilitating teamwork. Day 2 focuses on building an understanding of support functions including Clinical Practice, Quality, Risk, Workplace Health & Safety and Workforce Management.   

A key focus of the senior support worker training is quality of life of people living with disability and how support workers can support across the eight domains of life. Quality of life looks different for everyone we care for, and understanding individual preferences enables delivery of services that support their quality of life.  

Senior support workers offer supervision, feedback, guidance and demonstration that enables our care team to deliver services that enhance quality of life for all our clients.  

The senior support worker training also addresses myths about providing services for individuals living with disability that may exist because of personal or cultural beliefs or underestimation of an individual’s potential to be engaged or experience quality of life.

When asked what it’s like working as a Senior Support Worker at Claro, Daljit says, “If you work hard and are committed there are opportunities for you to progress your career at Claro. The state managers, area manager and our accommodation services managers are incredibly approachable, if you need support they are there for you to answer questions and help you find solutions”.

If youd like to learn more about becoming a support worker at Claro, visit our careers page.

If youre interested in how Claro can support your quality of life through provision of person-centred care services, get in touch today!