Our
Services
With 30 years of experience, Claro delivers the specialized homes, supports, and transitions your complex clients need—backed by nurse-led clinical oversight and 100% complex-trained staff.
Our Service Expertise
Comprehensive support tailored to help you live with choice, independence, and dignity
Supported Independent Living
Supported Independent Living (SIL) is a NDIS support so you can live in accommodation with other people, or on your own, and receive support and services to live life on your terms. Our team provide the in-home supports needed for you with our SIL Service.
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Specialist Disability Accommodation
Specialist disability accommodation, or SDA, is housing that has been specifically designed and built for people with disability who need a lot of support in the home. We work with only the best SDA providers in Australia to provide homes and support where you can thrive.
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Community Participation
Participate in your community and achieve your goals with support from Claro. We support you to access travel and transport, participate in activities to look after your health, fitness and wellbeing, and support to access clubs, activities and programs.
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Transition Supports
Our hassle-free process for transitioning your disability support to Claro makes changing providers simple and easy. We start by getting to know you, understanding your support needs, and matching you with requirements to your funding. We think outside the box when it comes to creating a roster of care that meets your needs.
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Hospital Discharge
Exiting hospital and establishing the right care and accommodation can be challenging. Claro specialises in supporting individuals requiring complex care, and take a personalised approach to those who trust us to support them. Your care is backed by our industry-leading clinical governance and delivered by our team of highly skilled support workers.
Read MoreWe specialise in complex support.
Managing complex disability requires more than standard support services. At Claro, we understand the multifaceted needs of individuals with complex disabilities, whether from incidents or progressive conditions. Our specialized approach ensures seamless coordination across all aspects of support, from initial assessment through long-term support.
Every client receives personalized support that addresses their unique medical, behavioral, and social needs. We work alongside hospital care teams, support coordinators, and multidisciplinary professionals to ensure smooth transitions and ongoing support that meets the highest clinical standards.
Our Specialisation
Our experienced teams specialise in providing support for clients with just some of the following conditions:
Severe Mobility Impairments
- Quadriplegia and paraplegia
- Spinal cord injuries and acquired brain injuries
- Muscular dystrophy requiring heavy-duty mobility aids
- Severe arthritis with significant movement limitations
Neuromuscular Disorders
- Amyotrophic Lateral Sclerosis (ALS) with progressive equipment needs
- Multiple sclerosis with mobility challenges and fatigue management
- Severe cerebral palsy requiring specialised equipment accommodation
Degenerative Conditions
- Parkinson's disease with progressive mobility challenges
- Huntington's disease requiring adaptive care approaches
- Advanced musculoskeletal disorders needing specialised support
We also have comprehensive experience providing supports for:
Comprehensive services for complex needs
24/7 Complex Support
Round-the-clock specialist support for clients with high-level medical needs, including overnight assistance,and live-in supports with full clinical oversight.
Supported Independent Living & SDA
Purpose-built, SDA-accredited homes designed for accessibility and independence, paired with tailored support services that adapt to changing needs over time.
Nurse-Led Transitions
Every client transition is overseen by qualified nurses who liaise directly with care teams and service managers, ensuring continuity of support across all settings and funding arrangements.
In-Home Disability Supports
Comprehensive daily living assistance, personal care, medication management, and community access support delivered in familiar environments.
Specialized Clinical Services
How we ensure quality care delivery
Clinical Governance at Every Level
Our registered nurses provide direct clinical oversight, developing individualized support plans and training content for support workers to ensure complex medical needs are met safely and consistently.
Specialist Training for Every Worker
Every Claro support worker receives training tailored to NDIS Practice Standards, with practical assessments and annual competency checks ensuring they're equipped to handle complex support requirements.
Seamless Coordination
We work with all major Australian funders including NDIS, TAC, WorkCover, iCare, and LSA, managing funding coordination and compliance requirements so you can focus on client outcomes.
Real-Time Communication
Direct access to our clinical team and service coordinators ensures immediate response to changing client needs and efficient communication with your multidisciplinary teams.
Why you can trust us
Three Decades of Expertise
With 30 years in complex support and national coverage across Australia, we have the experience and infrastructure to handle even the most challenging cases with confidence.
Proven Outcomes
Our specialized approach has helped thousands of clients achieve greater independence while maintaining the highest safety standards. We regularly exceed quality benchmarks and client satisfaction metrics.
NDIS Practice Standards Compliance
Full accreditation and compliance with NDIS Practice Standards, ensuring all services meet regulatory requirements while delivering exceptional care outcomes.
Award-Winning Care
Recently recognised as the Most Outstanding Disability Support Provider in Australia, demonstrating our commitment to excellence in specialized disability support services.
Start the conversation about your complex client needs
Our team is ready to discuss how we can support your clients' transition to community-based care. With immediate availability in most regions and flexible service arrangements, we make complex coordination straightforward and reliable.
Talk to Us Today
Frequently Asked Questions
To get supported independent living funding in your NDIS plan, you’ll need to talk to your NDIS planner about the help you need to live in your own home. This will probably be discussed in your first planning conversation. If you want to live more independently, your NDIS planner will identify the kinds of supports that will help you do this. You might want to ask your planner about SIL if your goals or living situation change. You will need to tell the NDIA about your change in circumstances, and they will contact you to talk about the supports you need.
Understanding what features suit your preferences and funding are key. Do you have a suburb or catchment area within which you would like to live? Do you need to be close to medical services, or public transport? Do you wish to live alone or with others? The Claro SDA finder (link) lets you filter by area, dwelling type, SDA design category and more, so you can see which homes are available. If you don’t see the perfect home we recommend still reaching out to our helpful team – one of our SDA partners may have the perfect home for you in their portfolio or in the pipeline and we are happy to refer you.
The first step is to speak to your Local Area Coordinator or Support Coordinator to discuss your goals and what support you might need to achieve them. Your support requests will need to align to your goals and be considered “reasonable and necessary” for your health and wellbeing. And remember to be specific : your funding supports your participation in the community, not just general costs of recreation.
With Claro’s specialist hospital discharge program in most cases we can initiate within 72 hours, and have you in a safe and supported home-like environment within 7 days.
It is critical you are happy and comfortable with your support provider, and it is entirely your choice who delivers your support. If you are not happy with the support you are receiving you can speak to your support network bout changing providers – your support coordinator is a good place to start. If you do not feel you have anyone to speak to or advocate for you, we encourage you to contact the NDIS directly for escalated support via 1800 800 110. If you are interested in changing providers to Claro please get in touch to discuss your situation, we can support you throughout the process.