About Claro
Welcome to Claro. We are here to support you achieve your independent living goals, offering a range of aged care and disability support services.
Who Are We
Claro
Our name ‘Claro’ comes from Latin and means ‘to brighten’ – and we’re here to enable you to shine with our range of aged care support, disability services, and supported independent living options.
Our name may be new, but we’re not. Collectively, we’ve been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading NDIS-registered provider.
We’ve combined the best of what we had to become Claro – the leading aged care and disability services provider in Australia. Plus, we offer seamless health, care and support, and access to allied health services, backed by experience, expertise and excellence.
We provide services right across the country – supporting people with disability and older Australians in most states and territories.
We pride ourselves on the quality of our people; they’re passionate and driven to make a difference in partnership when working with you.
We’ll enable you to achieve your goals and live life on your terms thanks to our range of in-home support services. We’ll be here as you enhance your skills, make new connections, and engage with your community.
We also work with some of the best builders in Australia to create quality homes for people who want more comprehensive supports – because everyone deserves a home they love.
Claro. Enabling brighter futures.
As your partner in shine, we know it’s a privilege to work alongside you. We strive to offer the best in Aged Care services, Disability Support Services and can help you create tailored home care supports to meet your needs. We also want to share our service promise with you, so you know what to expect from us at all times.
We will provide client-centred support
Our clients are at the heart of everything we do at Claro. This means we will always listen, share ideas, and seek feedback so you can live life on your terms. Our client-centred approach will always focus on your personal goals even as they evolve and change. Our aim is to understand what you want and need to live a good life on your terms – as defined by you, and then work alongside you to make this happen. We always keep your strengths, interest, communication preferences and who you would like to involve in your care top of mind.
Our quality support workers will work in partnership with you to achieve your goals
We pride ourselves on the quality of our support workers. Everyone in our team is thoroughly screened, including criminal record, NDIS workers screening and reference checks. We’re passionate about developing our people, and they receive comprehensive induction training, on-the-job mentoring, and regular refresher training. We’ll also match your skills and interests with our support workers – so you can develop meaningful connections – and have more partners in shine. So whether you’re looking for accommodation, in-home care or assistance out of your home, we’ll tailor the appropriate services for you.
We are available when and where you need us
We have 24/7 support available, and our dedicated team is always ready to answer your questions – we’re just a click, tap or call away.
We can be found in most states and territories in Australia. Rural, regional or remote – location is never a barrier to the best aged care and disability services.
We will listen to you and ask for your feedback about how we can improve
We strongly believe in continuous improvement. Striving to do better is baked into our DNA, so we will regularly check in and ask what else we can do to support you better. And as registered NDIS providers, you can trust that you are getting recognised, premium services.
It’s a privilege to work alongside people. We strive to offer the best in Aged Care services, Disability Support Services and can help our clients create tailored home care supports to meet their needs. We assure quality services through our systems and processes, team selection and community partnerships.
Our credentials
Our community partnerships help us deliver better quality and safer services.
Our people
We pride ourselves on the quality of our people; they’re passionate and driven to make a difference in partnership when working with you. Everyone in our team is thoroughly screened, including criminal record, NDIS workers screening and reference checks. We’re passionate about developing our people, and they receive comprehensive induction training, on-the-job mentoring, and regular refresher training. We’ll also match our client’s skills and interests with our support workers – so that meaningful connections can be developed – and have more partners in shine.
Feedback
We firmly believe in continuous improvement. We’ll use your feedback, complaints, and even compliments, to do our jobs better, train our people more and make sure our service to you is as good as it can be. As one of Australia’s leading supported independent living and NDIS service providers, we will always strive for better. For the times we may not meet the expectations of our customers, partners or employees, we provide an independent hotline called speak up, to which feedback can be submitted to.
Our policies and procedures
- Read our Service Guide
- Read our Code of Conduct
- Read our Feedback Brochure
To help people live happier healthier and more independent lives.
We offer seamless health, care and support, so you can have a bright future and achieve your goals – whether it’s to enhance your skills, make new connections in the community, or just get a hand around the home.
We live & breathe our values
They underpin everything we do. Our value demonstrate our commitment to our people, customers and community, and define who we are, what we do and how we do it.
We wake up and bring energy to the day, going above and beyond wherever possible.
We act with integrity as individuals, and as a united, authentic team.
We nurture & care for all on our path, every interaction grounded in compassion.
We listen & connect with our peers and clients, constantly pushing the benchmark forward.
