Changing providers
If you’re looking for a new provider for in-home supports,
Claro is here to make the process as simple as possible.
As part of our onboarding process, we’ll make sure you have
access to the right support, every step of the way. We partner
with you, your advocates, support network and healthcare providers,
so that we have a complete understanding of your care needs, goals and preferences.
We recognise that every individual is different,
so our approach is flexible to ensure we gather the right
information to meet your needs.
Transitioning your
support to Claro:
Get to
know us
in receiving supports
from Claro, you’ll be
connected with a
Customer Experience
Manager who will
answer your questions
and guide you through
the transition process.
Talk to our Customer
Experience Manager
Apply
Complete your
application, which may
include:
- Our referral form
- Your funding approval
- Consent form
We may ask for other
documentation
including reports from
your medical and allied
health providers.
Email your application to
us at intake@claro.com.au
We learn
about you
by learning about your:
- History
- Experience
- Personality
- Medical background
This ensures we can
provide you with the
personalised care you
deserve!
Meet with with our team
so we can get to know you.
Planning
your care
with you to plan the
care and the resources
needed to meet your
needs. If we don’t have
available support
workers, or support
workers with the right
experience, we will
commence recruitment.
Participate in developing
your care plan.
Meet your
support
team
support you:
- Your Support Worker(s)
- Your Services Manager
- Your local Clinical
Manager (optional)
Get to know your
support team!
Induction
& training
receive training, so
that the supports they
provide you is in line
with your goals, needs
and preferences.
If required, we’ll work
with your allied health
team to access person-centred training for
complex conditions.
Your care team will receive
person-centred training.
Supports
commence
With your care team in
place, your supports
will commence.
We’ll check in with you
regularly within the first
three months of service
to ensure we’re
meeting your needs.
Receive your supports
Ongoing
support
we’ll be here to
support you.
If you ever need us, get in touch
with your Services Manager.
